klagomålsförfarande
Complaints description
98.7%
Resolution rate
Within 7 days
24h
First response
Avg acknowledgment
342
Complaints handled
Last quarter
Our complaints process
1
Submit complaint
Submit complaint desc
Response 24h2
Initial review
Initial review desc
Response 48h3
Investigation
Investigation desc
Investigation days4
Resolution
Resolution desc
Resolution daysTypes of complaints
Service issues
Payment disputes
Account security issues
User conduct issues
What to include
Required information
Supporting evidence
Escalation options
Escalation desc
Faq complaints
Complaints time q
Complaints time a
Appeal decision q
Appeal decision a
Complaints fee q
Complaints fee a
Unhappy outcome q
Unhappy outcome a