Complaints Procedure
We're committed to resolving issues fairly and quickly. Here's how our complaints process works.
Within 7 days
Average acknowledgment time
Last quarter
Our Complaints Process
Submit Complaint
Fill out our complaint form with details and evidence
24h responseInitial Review
Our team acknowledges and reviews your complaint
48hInvestigation
Our team investigates within 3-5 business days
3-5 daysResolution
Final decision with proposed resolution
7 days totalTypes of Complaints We Handle
Service Issues
- • Service not delivered as promised
- • Quality below expectations
- • Late delivery or missed deadlines
- • Provider unresponsive
Payment Disputes
- • Incorrect charges
- • Unauthorized transactions
- • Refund requests
- • Escrow release disputes
Account & Security
- • Unauthorized account access
- • Suspicious activity
- • Verification issues
- • Account suspension appeals
User Conduct
- • Harassment or abuse
- • Inappropriate behavior
- • Policy violations
- • Fake reviews or ratings
What to Include in Your Complaint
Required Information:
- Your full name and account email
- Relevant transaction/request IDs
- Clear description of the issue
- Dates and times of incidents
Supporting Evidence
- Screenshots of conversations
- Receipts or payment confirmations
- Photos (for delivery issues)
- Communication records
Escalation Options
If you're unsatisfied with our resolution, you can escalate to:
Frequently Asked Questions
How long do complaints take?
Most complaints are resolved within 7 business days. Complex cases may take up to 30 days.
Can I appeal a decision?
Yes, you can request an internal review within 30 days of our final decision.
Is there a fee for complaints?
No, filing a complaint with Bseech is completely free.
What if I'm not happy with the outcome?
You can escalate to the Financial Ombudsman Service (for eligible disputes) or seek legal advice.
Need help with a complaint?
Our complaints team is here to help