Frequently asked questions

Creating an account is free and takes less than 2 minutes. Click the "Get Started" or "Create Account" button and follow the multi-step process. You'll need to provide your name, email, and create a password. For service providers, additional verification may be required.

All users who offer services must complete identity verification with government-issued ID. Business accounts require additional documentation including business registration and tax ID. Our verification standards page has complete details.

Click the "Forgot Password" link on the login page. Enter your email address, and we'll send you a password reset link. Follow the instructions to create a new password.

When you request a service, funds are held securely in escrow. The provider doesn't receive payment until you confirm that the service is completed satisfactorily. This protects both parties and ensures fair transactions.

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and Bseech wallet balance. In some regions, we also support bank transfers and select cryptocurrencies.

Go to your dashboard, click "Withdraw," and choose your withdrawal method (bank transfer, PayPal, or crypto). Withdrawals are typically processed within 24 hours. Minimum withdrawal amount is $20.

That's where our human-backed guarantee comes in. If our smart matching doesn't find a verified provider within 60 seconds, one of our 342 internal concierges takes over and manually fulfills your request - at no extra cost. We guarantee 99.3% fulfillment.

Travel-Tap connects you with verified travelers heading to your destination. You post what you need shipped, travelers flying that route can accept. You meet at the airport or arrange pickup/delivery. All shipments are insured up to $5,000.

Create an account and select "Become a Provider." You'll need to complete identity verification and, depending on your service type, provide relevant credentials or business documentation. Once verified, you can start offering services immediately.

Identity verification typically takes 24-48 hours. Professional verification (credentials, licenses) may take 3-5 business days. Business verification can take up to 7 business days depending on your jurisdiction.

For identity verification: government-issued ID (passport, driver's license, national ID) and a selfie. For professional verification: relevant licenses, certificates, or credentials. For business verification: business registration, tax ID, and proof of address.

Yes. All verification documents are encrypted using 256-bit encryption and stored securely. We never share your documents with third parties without your explicit consent. Our verification partners are GDPR and SOC2 compliant.

Yes. We use PCI-DSS compliant payment processors. Your full payment details are never stored on our servers. All transactions are encrypted with 256-bit SSL/TLS encryption.

We employ multiple layers of fraud prevention: identity verification, behavior analysis, transaction monitoring, and manual reviews. Our AI-powered system flags suspicious activity in real-time. In Q1 2026, we prevented 1,247 fraud attempts.

Yes, 2FA is available and recommended for all users. You can enable it in your account security settings. We support authenticator apps (Google Authenticator, Authy) and SMS-based verification.