Home
Transparency Report
Transparency Report
Our commitment to openness and accountability. Updated quarterly.
Q1 2026 REPORT
Download PDF
January - March 2026
1.2M+
Requests Fulfilled
↑ 23% from previous quarter
99.3%
Fulfillment Rate
↑ 0.5% from previous quarter
47s
Avg Match Time
↓ 3s from previous quarter
12.4k
Active Experts
↑ 1,200 new this quarter
Request Volume
By Category
E-Hailing & Mobility
342,000
Travel-Tap Courier
287,000
Global E-Commerce
198,000
Resource Center
156,000
Geographic Distribution
North America
42%
Europe
28%
Asia Pacific
18%
Middle East & Africa
12%
Financial Transparency
Total Platform Revenue
$4.45M
Q1 2026
Paid to Experts
$3.12M
70% of platform revenue
Platform Fees
$1.33M
30% for operations
Platform fees fund: 24/7 concierge team (342 staff), insurance coverage, payment processing, and platform development.
Security & Trust
Verification Statistics
- Identity-verified users 187,420 (100%)
- Background checks completed 12,847
- Document verification time Avg 4.2 hours
- Verification success rate 94.3%
Security Incidents
- Data breaches 0
- Fraud attempts prevented 1,247
- Accounts suspended 342
- Disputes resolved 98.7% in favor of customer
Concierge Team Performance
342
Concierges
24/7
Coverage
47s
Avg response
12
Languages
Our concierge team manually fulfills requests when automated matching needs a human touch. 99.3% of requests are fulfilled within 60 seconds.