Privacy Policy

Last Updated: 1 November 2024

Welcome to Bseech ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us using the details provided on our Contact page.

This privacy notice describes how we might use your information if you:

• Visit our website at bseech.com (the "Website")
• Sign up for our waitlist or use our services
• Engage with us in other related ways including any sales, marketing, or events

In this privacy notice, if we refer to the "Website", we are referring to any website of ours that references or links to this policy. If we refer to "Services," we are referring to our Website, platform, and other related services, including any sales, marketing, or events.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us: We collect personal information that you voluntarily provide to us when you register an account, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website (such as signing up for the waitlist, posting service requests or offers, communicating with other users) or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

• Account Information: Names, email addresses, usernames, passwords, phone numbers, profile pictures, location data (if provided), skills, service descriptions, payment information (processed via third-party processors).
• Communications: Information you provide when communicating with us or other users through the platform's messaging features.
• Waitlist Information: Names and email addresses if you signed up prior to full launch.
• Transaction Information: Details about services requested or offered, payments made or received via the platform (excluding full payment card details, which are handled by our payment processor).
• Verification Information: Government-issued ID or other information requested for identity verification purposes (if applicable).

Information automatically collected: We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes. We also collect information through cookies and similar technologies (see Section 6 below).

2. HOW DO WE USE YOUR INFORMATION?

We use personal information collected via our Website for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To provide and manage the Services: Including connecting Requesters and Providers, facilitating communication and payments, and providing customer support.
• To send administrative information to you: Such as information regarding our services, changes to our terms, conditions, and policies.
• To send you marketing and promotional communications: If you opted-in or where permitted by law, we may use your information for marketing purposes (e.g., newsletters, launch updates, feature announcements). You can opt-out at any time (see Section 8).
• To personalize your experience: Such as showing relevant service listings or recommendations.
• To process transactions and prevent fraud.
• To enforce our Terms of Service and other policies.
• To respond to user inquiries/offer support to users.
• For analytics and improvement: Such as data analysis, identifying usage trends, determining the effectiveness of campaigns, and improving our Website and Services.
• To comply with legal obligations.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may need to share your personal information in the following situations:

• With Other Users: To facilitate the connection between Requesters and Providers, certain profile information (like username, skills, service description, ratings) will be visible to other users. Communications between users via the platform are inherently shared between those users.
• Service Providers: We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processors e.g., Stripe, cloud hosting providers e.g., AWS, email delivery services, analytics providers, customer support tools). We require these providers to safeguard your information.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Protect Rights and Safety: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We use Stripe for payment processing, their privacy policy is available here. We use Google Analytics for website analysis

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes, we use cookies and similar tracking technologies to collect and store your information. Detailed information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy section below (Section 6).

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

Generally, we will keep your account information for as long as your account is active. If you deactivate your account, we may retain some information for a reasonable period for backup, archival, fraud prevention, analytics, or to comply with legal obligations. Information shared publicly (like reviews) may remain visible. Information collected for the waitlist will be deleted within 6 months after the service launch or upon your request, unless you create an account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. COOKIES AND TRACKING TECHNOLOGIES

Like many online services, Bseech and its partners such as analytics providers use various technologies to collect information automatically when you use our Service. These technologies include cookies, web beacons (also known as pixels or clear GIFs), local storage, and similar technologies (collectively referred to as "Tracking Technologies").

What are these Technologies?

• Cookies: Small text files placed on your device (computer, tablet, mobile phone) when you visit a website. They allow the website to recognize your device and store some information about your preferences or past actions. Cookies can be "session" cookies (which expire when you close your browser) or "persistent" cookies (which stay on your device for a set period or until you delete them).
• Web Beacons/Pixels: Tiny graphic images with a unique identifier, embedded invisibly on web pages or in emails. They are used to understand browsing activity, track link clicks, measure the effectiveness of content or advertising campaigns, and determine if emails have been opened.
• Local Storage: Allows websites or applications to store data locally within your browser (similar to cookies but can store larger amounts of data and isn't automatically sent with every request). This can be used to remember preferences or cache data for faster loading.

How We Use Tracking Technologies

We use Tracking Technologies for several purposes, categorized as follows:

a) Strictly Necessary / Essential:

These are required for the basic operation of the Service and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as logging in, setting your privacy preferences, filling in forms, or facilitating secure transactions. Without these, the Service cannot function properly.

• Examples:
  • `sessionid` (or similar): Manages your login session.
  • `csrftoken`: Helps protect against cross-site request forgery attacks.
  • Cookies managing user consent preferences for other tracking.
  • Cookies essential for payment processing security (e.g., set by Stripe).
  • Load balancing cookies.

b) Functionality:

These technologies enable the Service to provide enhanced functionality and personalization based on your interactions. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these, some or all of these services may not function properly.

• Examples:
  • Remembering your username (if you choose "Remember Me").
  • Storing your language or region preferences.
  • Remembering display settings or accessibility choices.

c) Performance and Analytics:

These technologies allow us to count visits and traffic sources so we can measure and improve the performance of our Service. They help us understand which pages are the most and least popular, see how visitors move around the site, identify errors, and test new features. All information these technologies collect is aggregated and therefore generally anonymous (unless linked directly to your account under specific circumstances disclosed elsewhere). If you do not allow these, we will not know when you have visited our site and will not be able to monitor its performance as effectively.

• Examples:
  • Google Analytics:We use Google Analytics to understand website traffic and user behavior. Google Analytics sets cookies like `_ga`, `_gid`, `_gat`. You can learn more about Google's practices at Google's Privacy & Terms and opt-out via the Google Analytics Opt-out Browser Add-on.
  • Internal performance monitoring cookies.

Third-Party Cookies

Please note that some Tracking Technologies are placed by third-party service providers (like Google Analytics, payment processors like Stripe) acting on our behalf or providing services integrated into our platform. These third parties have their own privacy policies governing their use of data. We recommend you review their policies.

Your Choices and Managing Tracking Technologies

You have several options to control or limit how we and our partners use Tracking Technologies:

• Browser Settings: Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete certain cookies. Please note that if you choose to block or delete cookies, some parts of our Service may not function properly. You can usually find these settings in the 'Options' or 'Preferences' menu of your browser. Consult your browser's help documentation for specific instructions:
  • Chrome
  • Firefox
  • Safari
  • Edge
• Cookie Consent Banner/Tool: When you first visit our Service, you may be presented with a banner or tool allowing you to customize your non-essential cookie preferences. Your choices will be remembered, but you can typically change them later via a link or button located in the website footer or your account settings.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected without parental consent where required, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location (e.g., Europe, California), you may have certain rights regarding your personal information under applicable data protection laws. These may include the right to:

• Request access and obtain a copy of your personal information.
• Request rectification if your information is inaccurate or incomplete.
• Request erasure (deletion) of your personal information under certain conditions.
• Restrict the processing of your personal information under certain conditions.
• Object to processing of your personal information if based on legitimate interests or for direct marketing.
• Data portability (receive your data in a structured, commonly used, machine-readable format) under certain conditions.
• Withdraw consent at any time if processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the contact details below (Section 10). We may need to verify your identity before processing your request.

Account Information: You can review and change the information in your account at any time by logging into your account settings and updating your profile.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us. You will still receive essential service-related emails (e.g., account verification, transaction confirmations, policy updates).

9. UPDATES TO THIS NOTICE

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, or wish to exercise your privacy rights, you may contact us via the methods listed on our Contact page or email us at privacy@bseech.com.